User-Centered Information Design for Improved Software Usability Artech House Computer Science Library

When writing computer user documentation, focusing on the needs of your audience is critical. This book provides you with a surefire approach to generating clear, effective documentation that's tailored to the information requirements of the end-user. The book describes a user centered information design method (UCID) that helps you ensure your computer documentation conveys significant, meaningful information for the user -- and avoids unnecessary repetition or inconsistencies.

Specifically, the UCID approach shows you how to: integrate the four major information components of a software system from the user's viewpoint, make better decisions on which information to provide, deploy iterative design and prototyping procedures, and guide your technical writers in effectively designing interface labels and system messages