| Author | Mohamed Zairi |
| Format | Softcover |
| ISBN | 9780750639484 |
| Publication Date | 02/03/2005 |
| Publisher | Butterworth-Heinemann |
| Manufacturer | Butterworth-heinemann |
This work presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance. The book describes TQM concepts, defines definitions and illustrates the applications with first-hand examples.
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